The people being served are the people who renew your contract.
Corporate hospitality is different from restaurant hospitality in one specific way. The person on the receiving end of the service is not paying for it directly, and they are not going to complain to your face if it is bad. They are going to notice, quietly, and remember it the next time the contract goes to tender.
That is why generic agency staff do not work in a corporate setting. Someone who is fine on a busy Friday in a restaurant is not automatically fine in a partner's boardroom lunch. Different pace, different manners, different sort of quiet.
We match people to the room. Waiters who present themselves well, who anticipate rather than react, and who know when to stay out of the conversation.
How we staff a corporate contract
Three things, and one of them is not on the restaurant side of what we do.
We interview for calm, not just capability. Everyone we take on can do the job. Not everyone we take on is suited to a boardroom or an executive floor. We know the difference and we pick accordingly.
We send the same team back. Corporate is a longer game than restaurant work. Your reception team, your office cafe team, the people running the hospitality suites during results week. Once they know the building and the client, they should stay on it.
We are early. Someone late for a Wednesday lunch service is not a disaster. Someone late for an eight-thirty board breakfast is a story people remember. Every booking is briefed with a target arrival time that gives us room.
The roles we cover
Reception and front of building. Corporate receptionists, meeting-room hosts, day porters.
Hospitality suites and executive floors. Silver service and plate waiters, baristas, hospitality captains.
Staff canteens. Chefs, kitchen porters, counter staff, wash-up.
Events on site. Board lunches, results-day breakfasts, client receptions, staff parties.
If a role is not on that list, ring us and ask. The answer is usually yes.
How fast is four hours, honestly
For a same-day rescue on a small booking, four hours is usually possible in the City, Canary Wharf and central London if you ring us before midday. For a recurring contract or a hospitality suite, notice matters. A week gives us the person you will want to book again.
We will tell you honestly on the phone what is realistic. If we cannot cover it, you will hear that straight away.